Corporate In-House Training

Executive Competency Enhancement for Effective Development Programme

• A result-based executive development programme using a Structured 70:20:10 Learning Model and powered by learning management and technology application
• This programme is specially designed to develop high-performance managers and executives.

• Enhance the current competencies and performance of the participants in line with the developmental needs
• Develop managerial institutional capability for the organisation

Successor Competency Enhancement and Development Programme

• A result-based succession planning and talent development programme using a Structured 70:20:10 Learning Model powered by learning management and technology application
• This is a tailor-made programme for identifying the talent pool for strategic positions based on the organization’s competency model.

• Prepare the participants for higher-level positions in line with the organizational succession plan and talent pool requirement
• Develop a pool of potential strategic leaders with the right skills and knowledge

Supervisory Enhancement for Ultimate Result Programme

• Enhance the knowledge, skills and attitude of the supervisors towards personal and organizational development effectiveness
• Create a pool of competent supervisors with effective leadership capabilities.

Pre-Retirement

• This Pre-Retirement programme is designed for various levels of staff to provide overview and guidance to the participants in preparing themselves for retirement and also to plan their retirement to become more productive.

• Regardless of whether one works in the public or private sector, retirement is a fact of life. Whether you choose to retire or not, it means making lifestyle adjustments that need to be handled with care. The employees involved in this retirement scenario require extensive mental and emotional preparation.

Administrative & Secretarial Skills Enhancement Training

• Increase self-motivation, and appreciation of positive values and practice productive and quality work habits.
• Equip participants with office management skills, communication skills, customer service, and planning skills.

Excellent Work Culture

• Excellent Work Culture (Budaya Kerja C.E.M.E.R.L.A.N.G) programme highlights a holistic, integrated and balanced approach to helping organizational members to improve their personal and career excellence. Addressing the goals of meeting the needs of individuals and organizations, the program seeks to help participants improve their attitudes and enhance their knowledge and skills to produce internal (mental and psychological) changes and behaviours. Expected improvements can be seen through the changes in the intrapersonal and interpersonal habits of participants.

Personal Retreat for Inspiring Strategic Manager

A combination of competency-based assessment and leadership development for your emerging leaders.

Designed for Managers, Senior Managers and Executives.

Learning Outcomes:

At the end of the programme, the participants should be able to:-

• Embrace the roles, responsibilities and challenges of a Strategic Manager
• Portray personal traits required to become an effective Strategic Manager
• Enhance the key managerial and leadership skills of a Strategic Manager

Programme Content:

• The Concept and Importance of Management and Leadership Skills.
• Functions of Management and The Implementation.
• The Model of A Successful Strategic Manager
• Leadership in Organisation
• Improving The Quality of Leadership Through Human Skills.

Customer Service Excellence

• This programme is designed to help the frontlines appreciate the service responsibilities and act on them with customer delight clearly in mind.
• Establish strategies for ensuring exceptional positive experiences for the customers at each contact point and a paradigm shift to embrace a customer-focused service mindset.

The overall objectives of the programme are to:

• Practice and apply effective customer-handling techniques
• Demonstrate professionalism when dealing with enquiries and/or complaints