CERTIFIED OFFICE ADMINISTRATOR
Upgrade Your Role · Elevate Your Impact
Still operating at a task level? It's time to level up.
The Certified Office Administrator (COA) is a structured, competency-based professional certification designed to transform administrative and support professionals from task-executors into strategic office professionals.
Delivered by Irshad HR Consulting and certified by the Oxbridge Institute of Professional Development (OIPD), UK, the programme equips you with the essential competencies, communication skills, digital capabilities, and leadership mindset to make a measurable impact in your organisation.
"From Admin Support to Strategic Office Professional."
Skills that translate directly into your day-to-day
- ✓Work smarter with AI & digital tools — draft, summarise, and schedule in a fraction of the time.
- ✓Manage systems with structure & precision — records, documents, and workflows that scale.
- ✓Communicate with confidence & professionalism — across written, verbal, and digital channels.
Four outcomes you can put on your résumé
- 1Increased productivity through AI-enabled workflows.
- 2Structured office systems & documentation practices.
- 3Strong professional presence & communication.
- 4Readiness for senior administrative roles.
Five modules. One certified professional.
Each module is built around a real administrative challenge — from strategic role positioning to AI-enabled productivity, records management, and executive decision-making.
Professional Administrative Excellence
The evolving role, core competencies, time management & prioritisation.
Professional Communication & Influence
Handling difficult conversations and stakeholder communication.
AI & Digital Productivity
Word/Excel/PowerPoint shortcuts and essential AI tools for admin work.
Office Systems & Records Management
Records, filing, meeting management, and office coordination.
Problem Solving & Decision Making
Decision-making frameworks, leadership qualities, stress management.
Three days, structured for retention.
The classroom sessions run 9:00 am – 5:00 pm daily at Tamu Hotel, Kuala Lumpur. Pre-session self-study and a post-session final project bring the programme to a full 180 learning hours.
Programme introduction, pre-test & The Role of the Professional Administrative Officer
- The evolving role of administrative professionals in modern organisations
- Core competencies of an effective administrative officer
Time management & managing multiple responsibilities
- Time management and prioritisation techniques
- Managing multiple responsibilities and deadlines
Effective Communication in Administrative Roles
- Handling difficult conversations professionally
- Communication with internal and external stakeholders
Applying communication techniques in practice
- Handling difficult conversations professionally
- Communication with internal and external stakeholders
Digital Tools and AI for Administrative Productivity
- Office Software Proficiency — shortcuts in Word, Excel, PowerPoint
- Digital transformation in office administration
Essential AI tools for administrative work
- Using AI for document drafting, summarisation and scheduling
- Practical demonstrations and hands-on exercises
Office Administration Systems and Records Management
- Records and document management practices
- Organising and maintaining digital and physical files
Meetings, resources & coordination
- Meeting management and documentation
- Managing office resources and coordination tasks
Problem Solving and Decision Making in Administrative Work
- Problem-solving and decision-making in administrative functions
- Managing stress and maintaining productivity
Developing leadership qualities
- Developing leadership qualities in administrative roles
- Continuous learning and professional growth
Final examination & Final Project briefing
- Certification examination (Part A: 20 MCQ · Part B: 4 short essays)
- Briefing on the post-session Final Project
Post-test assessment, evaluation & programme closure
- Post-Test Assessment (MCQ) and Programme Evaluation
- Programme closure and next steps
What you'll walk out of the classroom able to do.
Upon completion of the programme, participants will be able to demonstrate all four of the outcomes below — assessed through a workplace-based final project and a certification examination.
Strengthen professional administrative competencies and workplace effectiveness.
Communicate professionally through written, verbal and digital channels with stakeholders.
Manage office systems and administrative processes systematically using AI digital tools.
Strengthen personal effectiveness and cultivate leadership capabilities in administrative functions.
Everything you need to know, quickly.
Built for professionals ready to step up.
The programme is designed for people currently in administrative or support functions who want a recognised credential and the practical skills to grow into senior positions.
How you'll be certified.
Assessment breakdown
One certification. One decision away.
Fees include certification, exam fees, refreshments, lunch and materials during training. HRDCorp claimable — SBL / SBL Khas applications must be submitted at least 3 days before the programme.
✉ pcu@irshad.com.my
🌐 www.irshad.com.my
Got a team of 10 or more? Bring COA to your office.
Perfect for organisations upskilling entire administrative teams — we deliver the full Certified Office Administrator programme at your venue, on your schedule with lower investment per personel.
-
✓
Special corporate rateSignificantly lower per-pax cost.
-
✓
Full team certificationYour entire admin team certified in one cohort.
-
✓
Flexible dates & venueRuns at your office or preferred location.
-
✓
HRDCorp claimableSBL / SBL Khas eligible for Malaysian employers.