INTRODUCTION
This programme is designed to provide the opportunity for the managers to learn and apply knowledge and skills to turn workplace conflict into performance and collaborative work culture in the organization.
OBJECTIVE
- Understand root causes of workplace conflict.
- Diagnose types of conflict (task, relationship, structural, value-based).
- Apply structured conflict resolution models.
- Manage difficult conversations professionally.
- De-escalate high-emotion situations.
- Transform conflict into collaboration and accountability.
COURSE CONTENT
- Module 1: Understanding Workplace Conflict
- Module 2: Types & Sources of Conflict
- Module 3: Conflict Management Styles
- Module 4: Managing Difficult Conversations
- Module 5: Emotional Intelligence in Conflict
- Module 6: Mediation Skills for Managers
- Module 7: Handling Escalation & Toxic Behaviour
- Module 8: Building a Conflict-Resilient Team Culture
- Action Planning Session
Date:
- 6 & 7 April 2026
Venue:
- Ibis, KLCC
Trainer:
- Ahmad Raji b Yaakub, Certified Talent Practitioner & Senior Fellow IOPD (UK)
- is currently the Chief Executive Officer and Lead Consultant at Irshad HR Consulting (Malaysia). He specialised in the areas of Leadership, Organisational and Human Resource Development. He has more 25 years of experiences in Training and consulting. He has trained more than 5000 managers and executives from Government and Private Sectors in Malaysia, Brunei and other countries. He graduated with Masters in HRD from UPM and Degree in Business from UMKC ( USA).