Customer Service

  • This programme is designed to help the frontlines appreciate the service responsibilities and act on them with customer delight clearly in mind.
  • Establish strategies for ensuring exceptional positive experiences for the customers at each contact point and a paradigm shift to embrace a customer focused service mindset.

The overall objectives of the programme are to:

  • Practice and apply effective customers handling techniques
  • Demonstrate professionalism when dealing with enquiries and/or complaints
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How can we help you?

Please let us know if you have any question, want to leave a comment, or would like further information about our services and consultancy.

“Program ini membuatkan saya bersemangat untuk menjadi setiausaha yang lebih komited, berketrampilan dan berfikiran positif”

Amalina
Peserta KonSePP 2018, SAJ Ranhill Sdn Bhd

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