Customer Service

  • This programme is designed to help the frontlines appreciate the service responsibilities and act on them with customer delight clearly in mind.
  • Establish strategies for ensuring exceptional positive experiences for the customers at each contact point and a paradigm shift to embrace a customer focused service mindset.

The overall objectives of the programme are to:

  • Practice and apply effective customers handling techniques
  • Demonstrate professionalism when dealing with enquiries and/or complaints
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Please let us know if you have any question, want to leave a comment, or would like further information about our services and consultancy.

Pembentangan yang ringkas, slide pembentangan adalah jelas. Perbincangan kumpulan dan interaksi antara penceramah dan peserta,

Pengurusan Latihan Strategik
, INFRA

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