Customer Service
- This programme is designed to help the frontlines appreciate the service responsibilities and act on them with customer delight clearly in mind.
- Establish strategies for ensuring exceptional positive experiences for the customers at each contact point and a paradigm shift to embrace a customer focused service mindset.
The overall objectives of the programme are to:
- Practice and apply effective customers handling techniques
- Demonstrate professionalism when dealing with enquiries and/or complaints
News & Event
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Pembentangan yang ringkas, slide pembentangan adalah jelas. Perbincangan kumpulan dan interaksi antara penceramah dan peserta,
Pengurusan Latihan Strategik
INFRA